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Extended Warranty

Customers Talk

  • The below complaint was pending since 17th April and with your help we were able to close the call. Thanks and appreciate your efforts by doing the job done. Complaint No of the customer: 042214-636. Sharath April 22, 2014
  • I checked with the toshiba technical engineer. it was issue with the older version of bios (so i did not had boot mode configuration). After updating the bios laptop is working fine. Thanks for the assistance for your proper guidance. Mahesh Kumar April 8, 2014
  • Good day Sandeep, Today I called at Amritsar toshiba customer care center, the timely help of Mr. Sandeep helped me alot. I really appreciate the service. Charanjit Singh Maan March 06, 2014
  • I am Shweta Vishal Chari from Goa who had purchased Toshiba Led TV from flipkart on 22nd November 2012. I had got 3 years warranty on the product. But unfortunately within a year there occurred some black spots on the TV. So I contacted Toshiba customer care for the repair. One person from panaji service center had come to my house for repair so he told like its panel is to be replaced. And that could be done in next 15 days. But that was not replaced within that period. Initially I didn't get enough response for my complaint for about nearly 3 months. Even service center from panaji ignored my requests & started arguing.

    In december month I spoke with Miss Rimpy & she really helped me a lot & assured me of replacing my TV which was done in a month’s time. So I am really thankful to her for helping. So my TV is replaced & the new 1 is really good. So I would like to thank Toshiba Company & especially Miss Rimpy for her help & handling ability of the situation. She even made arrangements to transport my new TV set at my door step. In future also if i have to contact Toshiba company than would like to talk with her only regarding my problems about Toshiba TV.

    And a kind request to provide me service in future from ponda service center instead of panaji. As people over there don’t know to talk & handle customer’s problems. Shweta Vishal Chari February 11, 2014
  • I had purchased a Toshiba Satellite Laptop Model C850 15213 in Oct.2013. During use of the laptop, the Touch Pad and the pointer suddenly stopped working. I immediately called your Service Toll free Number 1800 20086784 and was attended to by Mr. Gautam, Technical Engineer, who patiently listened to my problem and over the phone guided me to correct the problem.

    I was very happy to have the problem solved in 10 minutes by Mr. Gautam and my Toshiba Laptop is back in action.

    Thanks once again to Mr. Gautam for helping me. Shashidar Rao December 02, 2013
  • Thanks for providing the required information. It was quite helpful.

    Could you please forward the instructions for uninstalling the battery drivers and additional procedures to be performed to re-install or recover the driver or the battery.

    Also, please let us know, if there is any process for registering the laptop in India even though it is bought in the US under International Warranty? Thanks for your help in advance. Sridhar November 24, 2013
  • Thank you very much for helping me with kind LR Prasad November 19, 2013
  • I am prem, few mini back i had given my call to you regarding my laptop complaint and you are the only one made my things in one cl why because last 3 days am running before this like anything you made it just one call. am extra satisfied with your service and thanks a lot for your kind service. you are the real asset and right guy to the appropriate seat. Prem November 27, 2013
  • I am writing this letter as a humble note of appreciation for the outstanding customer service provided by your Customer Support Representative Today, i.e. November 26, 2013. I had a query regarding the Registration of my Laptop. I called Toshiba Customer Support at 1 0:51 am.

    For the support and was attended by Mr. Shivam Trivedi. I must say the correct and prompt support extended by him was appreciable. He answered all my queries and was very polite and helpful throughout the call. You should certainly feel proud of such resources, who can bring in goodwill for the company. I appreciate the way you have trained your staff and the way they are following their duty perfectly. Keep up the good work. Once again thank you for the good service and I wish the company a lot of success. *Yeshwanth, Web Designer & SEO Expert* November 26, 2013
  • Thank you very much. Very glad for fast resolution !!! Sriramachandran April 17, 2014
  • awesome, great, nice, mind blowing, i m so happy n agreed with Mr. Sumant Md. Murshid Hanif
    Gumla
    March 22, 2014
  • I am writing this mail in favour of Mr. Shivam Dwivedi who helped me very much when i was suffering problem related to Wi-Fi adapter. He was very polite to me and he solved my problem very efficiently and in a very less time, Ajay Kumar March 4, 2014
  • I Sincerely appreciate your work. Your advice was very helpful. Again, thank you so much for your help. I greatly appreciate the assistance you have provided me. Manpreet Kaur March 02, 2014
  • It gives me pride to give appreciation to your organization for providing me so quick and more practical resolution of my problem. In detail i had purchased a new Touchback laptop few days back,as brand suggest it is awesome experience to use that but i start facing problem in my Wi-Fi functioning so i called to your call center and my call was answered by Mr. Shailendra Kumar,He resolve my query in very simple way and also give me few trouble-shooting steps,his way of treating customer is also nice and respectful. At last i thank you for your good support. Y.K. Reddy February 26, 2014
  • Thanks so much for the beautiful assured Gift. You have such great taste - thank you so much for the wonderful assured Gift. My entire family really like your assured gift of Sachin Tendulkar shape designer pen drive (Blue).

    I really appreciate all your help in getting the assured gift. I really thanks to TOSHIBA INDIA.

    Thanks again for the great gift!!!!!!! Nitin Sathe February 21, 2014
  • Your Representative just now called in and delivered the extended Warranty Card for three years. I thank you for the efforts to redress my grievance. C.S. Srinivasan February 14, 2014
  • Thanks a lot for great help connecting my Toshiba led TV with home tether. Sohan Kumar February 1, 2014
  • Toshiba India and customer care Rimpy mam. I talk to many Customer care but no one solved my problem at last Rimpy mam solved my problem thanks .I thanks to her for such a great help. She is very nice and a good dealer who deals with customers in a very good and humble way .Moreover she helped me out when there was not any hope of getting solution to my problem . I am highly thankful to customer care and rimpy mam for such a great help. Thanks once again. Pankaj January 27, 2014
  • I had a call with you executive Arvind Rana and he has given time to understand my issue and raised it with Service center conferences them in the call with me. Would like to appreciate his conduct dealing with a customer. Praveen January 25, 2014
  • Thank you very much for you response. I appreciate it very much. Have ordered the same and waiting for its arrival. Please advise the brand and suitable voltage stabilizer /surge protector As we have frequent power fluctuations in our area. Bhasker January 2, 2014
  • I would Like to Thank Toshiba Support for helping me In Solving Wi-Fi Related Problem with much dedication. Really Its was a good experience. The Executive who attended my call was MR Garish. I have a little problem again wid my Laptop its Key Freezes Automatically. Kindly suggest a measure to overcome this i would be highly Oblige to you. Aamir Khan December 04, 2013
  • I called Toshiba customer care for a very odd problem of no keys on keypad working along with touch pad, whereas the system was showing the keypad as enabled. On first call i was told to take some action on my laptop (F2 function) and check keypad. On finding the keypad enabled I was told that it is a hardware fault and i need to visit the repair centre. This got me very worried as i had bought the laptop only about 1 year back. On further follow up again in the evening, the call was responded to by Saurabh or Saurabh who guided me very well through a full laptop reset process so as to discharge any charge accumulated on the keypad( a unique process not mentioned in the manual). It worked very well and the laptop is back to its normal working. Full marks to the customer support provided.

    Needless to say I am enjoying my TOSHIBA-NB510, specially its excellent battery back up time. Vinay Topa December 3, 2013