Choose your Laptop
Extended Warranty
Frequently Asked Questions
How can I register my Toshiba laptop?

You can register online at https://www.toshiba-india.com/registeronline or by calling the TIPL Call Center Toll Free Number: 1800-200-6768(8AM-10PM) .

What is the Limited Onsite Warranty program?

Limited Onsite Warranty program offers onsite maintenance and support for selected Toshiba laptop models supplied through registered reseller of Toshiba India Private Limited (Hence forth called ‘TIPL’), PC Division for a period defined as per the product warranty against any manufacturing defects or general failure. Onsite service is limited to locations mentioned in Annexure II within the municipal limits. In other locations carry-in service is available. For details of all Service Centers

Which laptop models are covered under this onsite warranty program?

As of now the Model Part Numbers of Toshiba Satellite C660 mentioned in Annexure I of this document are covered under this onsite warranty program. Onsite service is limited to locations mentioned in Annexure II within the municipal limits..

What types of complaints are covered under this onsite warranty program?

Only hardware breakdown calls are supported under this onsite service program. Other software or driver related calls are supported through TIPL Call Center. For Factory Preloaded Operating System (OS) related problems, you can either avail Call Center support or visit the Authorized Service Center of TIPL after taking the case ID from the call center.

How do I contact TIPL Call Centre?

To avail warranty service for Toshiba Laptop in India, you can call TIPL Call Center Toll Free Number: 1800-200-6768 (8AM-10PM) on all days, except Public Holidays.

Is this onsite support free?

Yes, once the Toshiba Satellite C660 Laptop (Model Part Numbers mentioned above) is purchased and registered, all hardware breakdown calls defined within the scope of Onsite service warranty. Onsite service is limited to locations mentioned in Annexure II within the municipal limits.

Where is Toshiba Onsite Laptop Support available?

Onsite service is limited to locations mentioned in Annexure II within the municipal limits..

Will this onsite support cover my software and driver related problems?

No. All non-hardware breakdown calls will be supported through Toshiba India Call Center. For further support on preloaded operating system (OS), you can either avail Call Center support or visit the Authorized Service Center of TIPL after taking the case ID from the call center.

How do I avail service in case I am staying outside the Municipal Limits of these cities or in other cities?

In that case, you can avail carry-in warranty in TIPL Authorized Service Centers after taking a case ID from the TIPL Call Center.

Will Toshiba support my software, data and peripherals?

Configuring or troubleshooting of Toshiba Laptop or Standard Software is supported through TIPL Call Center. Reloading of Factory Pre-Loaded Operating System supplied along with Toshiba Laptop can additionally be supported as Carry-in warranty in TIPL authorized service centers only. Other Application Software support & Data Back-up would be the responsibility of “Customer” only.

Can I log the calls through the dealer from where I purchased my laptop?

All customers are recommended to log the calls themselves with TIPL Call Center.

Are DOA and transit damages covered under onsite warranty?

No. DOA cases are not covered under onsite support. DOA cases shall be processed as per the TIPL DOA policy. Customers will be required to contact their respective resellers in case of any DOA. Transit damages are not covered under TIPL warranty.

Do I require to produce my ‘Proof of Purchase’ while availing warranty service?

Yes, the Toshiba Call Center or Service Engineers may ask for the ‘Proof of Purchase’ during the warranty service process.

Is it possible to get onsite support on other Laptop Models other than specified Models?

Other non listed models are not eligible for onsite warranty under this Onsite Warranty Program. However, you have the option to purchase separate onsite warranty conversion pack from TIPL Authorized Service or Sales partners and complete the registration process. For addresses and contact details, please refer https://www.toshiba-india.com/laptop .

Do I need an internet connection?

We recommend customers to use internet in order to avail TIPL website services or download drivers and utilities. However, TIPL cannot provide the internet services to customers.

What is the timing for onsite service?

Onsite services are available in these select cities from 9.00 AM to 5.30 PM, Monday to Friday, except Public Holidays. Onsite calls shall be attended on the Next Business Day of call logging and after receiving confirmed call ID from TIPL Call Center. Calls logged after 12.00 PM shall be attended on the 2nd Business Day. This is also based on customer’s appointment & availability. Also if any urgent support is required customer can avail carry-in warranty services to the designated Authorized Service Centre.

What is Next Business Day or Second Business Day?

Next Business Day (NBD) is the next working day counted from the present working day. Second Business Day (SBD) is the next working day after NBD.

Who will attend my onsite warranty Laptop calls?

After the case ID is issued by Call Centre agent, call will be transferred to the designated TIPL Authorized Service Center. The details of the service center will be informed to you. Service Engineer from Toshiba Authorized Service Center will visit your address mentioned while logging the call.

Can I reschedule my appointment fixed with Toshiba Authorized Service Center Engineer?

You can reschedule the engineer visit by informing the TIPL Authorized Service Center in advance.

What if I miss the appointment fixed with Toshiba Authorized Service Center Engineer
when he visits?

Follow up visits shall on be chargeable basis as per the standard ASP rates of R 350/- ( Three Hundred & Fifty Only) for each ‘Missed Service Visits’.

Will the Toshiba Authorized Service Center Engineer carry my Laptop to the service centre if situation Demand?

Yes, if the laptop requires further diagnosis or observation. Your laptop will be duly returned back after successful repair or rectification of problem.

What documentation will be provided to me during the Call Attendance or Closure?

The Toshiba Authorized Service Center Engineer will carry call slips and challans. A copy of the call slip of challan will be provided to you for your records.

What if I'm not satisfied with the service?

You can escalate to the TIPL Call Center no. 1800-200-6768(8AM-10PM) .

Models & areas covered under onsite service program

Model Name

Model Part Code

  1. Portégé R700-I3431

    PT310G-07H03W

  2. Portégé R700-I3530

    PT310G-01M01N

  3. Portégé R700-X3430

    PT310G-07J03W

  4. Portégé R700-X3431

    PT311G-08Q05G

  5. Portégé R700-X343X

    PT311G-08R05G

  6. Portégé R700-X3530

    PT310G-01N01N

  7. Portégé R830-I3310

    PT320G-0J306D

  8. Portégé R830-I3310

    PT320G-0J306D

  9. Portégé R830-X3310

    PT320G-0J206D

  10. Portégé R830-X3435

    PT321G-021003

  11. Portégé R830-X3436

    PT320G-0JD06K

  12. Portégé R830-X3437

    PT320G-0JE06K

  13. Portégé R830-Y3431

    PT321G-0E2049

  14. Portégé R930-X3310

    PT330G-01400Q

  15. Portégé R930-Y0430

    PT331G-01U00Y

  16. Portégé Z930-X3430

    PT235G-00302W

  17. Qosmio F750-X5311

    PQF75G-03Q01P

  18. Qosmio F750-X5312

    PQF75G-06D01P

  19. Qosmio X500-X8310

    PQX34G-01M01J

  20. Satellite C600-D4010

    PSC4UG-004001

  21. Satellite C600-D4011

    PSC4UG-008001

  22. Satellite C600-D4012

    PSC4UG-008002

  23. Satellite C600-P4010

    PSC4UG-00C001

  24. Satellite C600-P4011

    PSC4UG-00H001

  25. Satellite C600-P4012

    PSC4UG-00J001

  26. Satellite C640-I4010

    PSC2UG-007001

  27. Satellite C640-I4014

    PSC2UG-00V001

  28. Satellite C640-I4015

    PSC2UG-00W001

  29. Satellite C640-I4016

    PSC02G-01400G

  30. Satellite C640-I4017

    PSC2UG-015001

  31. Satellite C640-I4018

    PSC02G-01400G

  32. Satellite C640-I4019

    PSC02G-01D00G

  33. Satellite C640-I401A

    PSC02G-01500G

  34. Satellite C640-I401B

    PSC02G-01E00G

  35. Satellite C640-I4210

    PSC2SG-01K00G

  36. Satellite C640-P5210

    PSC2NG-006005

  37. Satellite C640-X4010

    PSC2UG-00G001

  38. Satellite C640-X4012

    PSC2UG-00P001

  39. Satellite C640-X4013

    PSC2UG-00S001

  40. Satellite C640-X4014

    PSC2UG-012001

  41. Satellite C640-X4015

    PSC2UG-012001

  42. Satellite C640-X4210

    PSC2SG-01M00G

  43. Satellite C640-X4213

    PSC2SG-01M00G

  44. Satellite C640D-M4010

    PSC36G-005005

  45. Satellite C660-E5010

    PSC0NG-00P00P

  46. Satellite C660-I5010

    PSC0SG-01300L

  47. Satellite C660-I5012

    PSC1JG-00J00K

  48. Satellite C660-I5013

    PSC1JG-00L00K

  49. Satellite C660-I5014

    PSC1JG-00K00K

  50. Satellite C660-I5210

    PSC0QG-01X01C

  51. Satellite C660-I5310

    PSC1GG-01R01T

  52. Satellite C660-P5010

    PSC0SG-01100L

  53. Satellite C660-P5012

    PSC0SG-00Q00L

  54. Satellite C660-P5210

    PSC1GG-01C018

  55. Satellite C660-P5211

    PSC1GG-019018

  56. Satellite C665-I5011

    PSC57G-00G001

  57. Satellite C665-I5210

    PSC55G-018002

  58. Satellite C665-P5010

    PSC14G-01800V

  59. Satellite C665-P5012

    PSC14G-01900V

  60. Satellite C665-P5210

    PSC2EG-05X02E

  61. Satellite C665-X5010

    PSC57G-008001

  62. Satellite C665D-M5010

    PSC1AG-005003

  63. Satellite C840-I4010

    PSC6CG-00K004

  64. Satellite C840-I4011

    PSC6CG-00W004

  65. Satellite C840-I4210

    PSC6AG-01V00K

  66. Satellite C840-I4211

    PSC6AG-02J00K

  67. Satellite C850-I5010

    PSC74G-00K001

  68. Satellite C850-I5011

    PSC74G-00R001

  69. Satellite C850-I5211

    PSC72G-01C005

  70. Satellite C850-I5212

    PSC76G-00S003

  71. Satellite C850-I5213

    PSC72G-020005

  72. Satellite C850-I5214

    PSC76G-014003

  73. Satellite C850-P0011

    PSC74G-01S001

  74. Satellite C850-P5010

    PSC74G-00H001

  75. Satellite C850-P5011

    PSC74G-00J001

  76. Satellite C850-P5210

    PSC72G-00D005

  77. Satellite C850-X0010

    PSC74G-014001

  78. Satellite C850-X0110

    PSCBLG-02200E

  79. Satellite C850-X5210

    PSC72G-00E005

  80. Satellite C850-X5211

    PSC72G-01F005

  81. Satellite C850-X5212

    PSC76G-00V003

  82. Satellite C850-X5213

    PSC72G-01D005

  83. Satellite C850-X5214

    PSC76G-00T003

  84. Satellite C850D-M5010

    PSC9LG-004002

  85. Satellite C850-I0011

    PSC74G-010001

  86. Satellite C850-E0010

    PSC74G-016001

  87. Satellite C870-I0010

    PSC8CG-009004

  88. Satellite L650-X5311

    PSK2GG-02200M

  89. Satellite L740-I4210

    PSK0YG-02K00Q

  90. Satellite L740-I4210

    PSK0YG-02K00Q

  91. Satellite L740-P4010

    PSK10G-01X006

  92. Satellite L740-P4210

    PSK0YG-02J00Q

  93. Satellite L740-X4010

    PSK10G-01Y006

  94. Satellite L740-X4210

    PSK0YG-02900Q

  95. Satellite L740-X4211

    PSK0YG-03100Q

  96. Satellite L750-I5010

    PSK1YG-02F00H

  97. Satellite L750-I5011

    PSK30G-05P00P

  98. Satellite L750-I5210

    PSK2YG-08P027

  99. Satellite L750-I5210

    PSK2YG-08P027

  100. Satellite L750-I5211

    PSK2YG-0SW027

  101. Satellite L750-P5210

    PSK1WG-12U04S

  102. Satellite L750-X5315

    PSK2YG-06W004

  103. Satellite L750-X5316

    PSK2YG-08N026

  104. Satellite L750-X5317

    PSK2YG-0E8026

  105. Satellite L750-X5318

    PSK2YG-0E6026

  106. Satellite L750-X531B

    PSK2YG-0S8026

  107. Satellite L750-Y5310

    PSK2YG-0D0026

  108. Satellite L850-X5310

    PSKACG-04U00W

  109. Satellite L850-Y5310

    PSKACG-03400W

  110. Satellite L850-Y3110

    PSKFWG-00F00C

  111. Satellite M840-I4010

    PSK9SG-00L003

  112. Satellite M840-I4011

    PSK9SG-00L003

  113. Satellite M840-I4012

    PSK9SG-00M003

  114. Satellite M840-I4013

    PSK9SG-00N003

  115. Satellite M840-X4210

    PSK9QG-00C004

  116. Satellite M840-X4211

    PSK9QG-00D004

  117. Satellite M840-X4212

    PSK9QG-008004

  118. Satellite M840-X4213

    PSK9QG-009004

  119. Satellite P750-X5010

    PSAY5G-001001

  120. Satellite P750-X5310

    PSAY1G-01V023

  121. Satellite U840W-X0110

    PSU5XG-00700C

  122. Satellite U940-X0110

    PSU6SG-01F011

  123. Satellite Pro C640 I4411

    PSC2TG-005001

  124. Satellite Pro C640-I4410

    PSC2TG-001001

  125. Satellite Pro C640-I4411

    PSC2TG-005001

  126. Satellite Pro C640-I4420

    PSC2TG-008001

  127. Satellite Pro C640-X4420

    PSC2TG-009001

  128. Satellite Pro C840-I4420

    PSC6BG-00F007

  129. Satellite Pro C840-X4420

    PSC6BG-00G007

  130. Satellite Pro L730-X3430

    PSK09G-00D007

  131. Satellite Pro L730-X3431

    PSK09G-00E007

  132. Satellite Pro S750 I5430

    PSSERG-06C00V

  133. Satellite Pro S750-I5420

    PSSERG-06C00V

  134. Satellite Pro S750-I5430

    PSSERG-06C00V

  135. Satellite Pro S850-X0430

    PSSETG-01E00H

  136. Tecra R840-I4430

    PT42FG-005005

  137. Tecra R840-X4430

    PT42FG-03V01E

  138. Tecra R840-X4431

    PT42FG-03U01E

  139. Tecra R850-I5430

    PT524G-015017

  140. Tecra R940-X4430

    PT43FG-004004

  141. Tecra R940-X4431

    PT43FG-004004

  142. Toshiba LX830-X0230

    PQQ14G-017023

  143. Satellite U840-X4310

    PSU4SG-00N00X

  144. Satellite U840W-X0310

    PSU5RG-00L00W

  145. Satellite C850-P0010

    PSC74G-01M001

  146. Satellite C850-P0012

    PSC74G-021001

  147. Satellite C850-I0015

    PSC74G-029001

  148. Satellite C850-I0013

    PSC74G-017001

  149. Satellite C850-I2010

    PSC78G-00P001

  150. Satellite C850-I0110

    PSCBLG-02100E

  151. Satellite C850-I2110

    PSCBNG-007002

  152. Satellite C850-X0011

    PSC74G-00S001

  153. Satellite U940-X3110

    PSU6VG-013011

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  • Ramanathapuram
  • Salem
  • Sivakasi
  • Tanjore
  • Thenkasi
  • Thirupathur
  • Thiruvallur
  • Thuraiyur
  • Tindivanam
  • Tirunelvely
  • Tirupur
  • Trichy
  • Tuticorin
  • Vellore
  • Villupuram
    Cities of Uttarakhand
  • Sr. No Cities
  • Almora
  • Bahadarabad
  • Bhagwanpur
  • Bhawali
  • Chumalpur
  • Haldwani
  • Haridwar
  • Kashipur
  • Khateema
  • Laksar
  • Naniital
  • Ranikhet
  • Roorkee
  • Rudrapur
  • Saharanpur
  • Tanakpur
    Cities of Uttar Pradesh
  • Sr. No Cities
  • Agra
  • Akbarpur
  • Aligarh
  • Allahabad
  • Ambedkar Nagar
  • Amethi
  • Anpara
  • Auraiya
  • Ayodhya
  • Azamgarh
  • Badaun
  • Baghpat
  • Bahraich
  • Balia
  • Balrampur
  • Banda
  • Barabanki
  • Bareilly
  • Basti
  • Bhadohi
  • Bijnour
  • Budaun
  • Bulandshahar
  • Chandoli
  • Chitrakut
  • Chopan
  • Deoria
  • Etah
  • Etawah
  • Faizabad
  • Farrukhabad
  • Fatehpur
  • Firozabad
  • Gautam Buddha Nagar
  • Ghaziabad
  • Ghazipur
  • Gonda
  • Gorakhpur
  • Gyanpur
  • Hamirpur
  • Handia
  • Hapur
  • Hardoi
  • Hathras
  • Jalaun
  • Jaunpur
  • Jhansi
  • Kanauj
  • Kanpur
  • Kaushanbhi
  • Kheri
  • Kushinagar
  • Lakhimpur (Up)
  • Lalitpur
  • Lucknow
  • Maharajganj
  • Mahoba
  • Mainpuri
  • Mathura
  • Mau
  • Meerut
  • Mirzapur
  • Moradabad
  • Muhammadabad
  • Muzaffar Nagar
  • Noida
  • Orai
  • Pilibhit
  • Pratapgarh
  • Rae Bareilly
  • Rampur
  • Renukoot
  • Renusagar
  • Rihandnagar
  • Robertsganj
  • Saharanpur
  • Sahibabad
  • Sant Kabir Nagar
  • Sant Ravi Das Nagar
  • Shajahanpur
  • Shakti Nagar
  • Shamli
  • Shravasti
  • Siddharthnagar
  • Sitapur
  • Sonebhadra
  • Sultanpur
  • Tundla
  • Unchahar
  • Unnao
  • Varanasi
    Cities of West Bengal
  • Sr. No Cities
  • Assansol
  • Berhampur
  • Birbhum
  • Durgapur
  • East Midnapur
  • Hooghly
  • Howrah
  • Jalpaiguri
  • Kolkata
  • Malda
  • Nadia
  • Siliguri
  • West Midna Pur

*The list shall be amended from time to time along with new additions.
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