Choose your Laptop
Extended Warranty
Scope of Work:
Hardware:

Onsite maintenance and support of hardware breakdown calls for selected Toshiba laptop models supplied through registered reseller of Toshiba India Private Limited, PC Division for a period defined as per the product warranty against any manufacturing defects or general failure. The list of service exclusions are defined in this document further. For models numbers covered under onsite support, please refer to Annexure I listed in this document.

Software:

Configuring, troubleshooting or reloading of Factory Pre-Loaded Operating System or Standard Software supplied along with Toshiba Laptop is supported through TIPL Call Center or as carry-in warranty in TIPL authorized service centers only. Application Software support&Data Back-up is the responsibility of Customer.

Onsite Service Locations:

Onsite service is limited to locations mentioned in Annexure II within the municipal limits. In other locations carry-in service is available. For details of all Service Centers

Service Window:

Call Center Support:

  • 8.00 AM to 10.00 PM on all days, except Public Holidays.
  • Toll Free Number- 1800-200-6768
Onsite Services Through ASPs:
  • 9.00 AM to 5.30 PM Monday to Friday, except Public Holidays.
  • Onsite calls shall be attended on the Next Business Day of call logging and after receiving confirmed call ID from TIPL Call Center. Calls logged after 12.00 PM shall be attended on the 2nd Business Day.
TIPL Warranty Process:
  • Warranty service calls are required to be first logged with TIPL Call Center.
  • Along with warranty validation, the Call Center provides online technical assistance to the customers which at many times is sufficient to resolve the problem.
  • Customers can directly register their Toshiba laptops online by visiting www.toshiba-india.com/registeronline.
  • It is advisable for customers to register the product immediately after purchase in order to avoid possible delays while availing services later. In case the product is not yet registered, registration assistance is provided by the Call Center. TIPL Onsite Warranty Services Ver.10 Standard Terms & Conditions Page 3 of 6
  • In case further diagnosis or service by a Technician is required, a valid case ID is generated by the Call Center and then provided to the customer along with the service center details.
  • Toshiba Authorized Service Partner (ASP) engineer visits the customer premises and delivers onsite warranty services. The onsite service is limited only to the Municipal area of cities mentioned in clause 2.0 above.
  • Customers can reschedule the Toshiba Authorized Service Partner (ASP) engineer visit by informing the Toshiba ASP in advance.
  • Follow up visits shall on be chargeable basis as per the standard ASP rates or R 350 for ‘Missed Service Visits’ where customers miss the appointments scheduled to TIPL ASP engineers.
  • Details of all Toshiba India Laptop Service Centers, Product Information and Drivers are available at www.toshiba-india.com/laptop.
How to Avail TIPL Onsite Warranty?

Refer to TIPL Warranty process to assist you in obtaining service for your Toshiba Laptop. It is recommended to troubleshoot your Toshiba Laptop before logging a service call with the TIPL Call Center.

Troubleshooting Guide
  • Always use the original A/C power adaptor that was shipped with the Laptop.
  • It is strongly recommended to backup all irreplaceable files (i.e. data files). The service center will not be responsible for any loss of data.
  • Ensure that the latest BIOS, Drivers and Software Components are installed. Check the installed BIOS version (To check click on Start->Settings->Control Panel->Toshiba HW Setup->General Tab).
  • Remove any extra memory.
  • Ensure your work area is a hard flat surface, dust and static free.
  • Remove any accessories or peripherals attached to the unit.
  • If your system has stopped working properly after installing a new software program, uninstall the program.
  • If your system has stopped working properly after installing a new driver, uninstall the driver, or run system restore.
  • If you are getting a specific error message, please write down the error message and inform the message when you speak to Technical Support Agent in our call center.
  • If you suspect a hardware malfunction, run the “PC Diagnostic Tool”. To do this, click on Start ->Programs ->Toshiba ->Utilities ->PC Diagnostic Tool.
  • For 3rd party hardware/software compatibility issues, always refer to the 3rd party manufacturer’s website or user’s guide.
  • For Toshiba Laptop models which are sold without factory pre-loaded Operating System, Toshiba will provide support assistance only if the customer is using valid licensed copy of the operating system.
Prior to placing a service/repair request to Toshiba:
  • Perform a self-diagnosis by going through the troubleshooting guide.
  • Note the model number and serial number of your Laptop.
  • Prepare to describe the problem encountered.
  • It is recommended to have your Laptop available when contacting Toshiba for service.
  • The Call Center agent shall provide diagnosis assistance and support over the phone.
  • Customer is kindly requested to extend full cooperation since it can help in achieving overall faster resolution of the complaint.
Warranty Exclusions (Repairs not covered under the scope of warranty):
  • Installation of laptop or removal of accessory retrofits, peripheral equipment or computer systems of which the product may be a part.
  • Repair of the product due to accident, misuse, abuse, neglect, improper installation, or improper maintenance.
  • Hardware or Software failures due to physical damages, improper site conditions, rain or weather conditions, liquid spillages, voltage spikes, virus attacks, etc.
  • Replacement of missing parts, the provision of retrofits or preventative maintenance.
  • Replacement or fixes of pre-installed software.
  • Service of products which are not supported by valid Proof of Purchase by customer. TIPL Onsite Warranty Services Ver.10 Standard Terms & Conditions Page 5 of 6
  • Repair or replacement of batteries beyond one year, cover, cosmetic parts, key tops, printed letters on key tops, lids or other stationary parts, or appearance parts such as interior or exterior finishes or trim and all other consumables.
  • Service made necessary by any external cause, including fire, theft, acts of God, alteration, problems arising from software or hardware not supplied by Toshiba, power failures or shortages, or repairs by persons other than those authorized by Toshiba to service the Product.
  • Service on product purchased outside India.
  • Service on third party products or software not manufactured and sold by Toshiba that may be installed in or used in connection with the product.
  • Service for software related faults resulting from incorrect software installation or usage, or software viruses, or software inherent bugs.
  • Service of product on which the TOSHIBA label or logo, rating label or serial number have been defaced or removed.
  • Service made necessary by use of incompatible third party products.
  • TIPL accepts no responsibility for any software program, data or other information stored or residing on any media or any part of the product covered by this onsite warranty, including without limitation, deletion or alteration of the contents of the hard drive or data storage media which may occur during service of the Product.
  • If the hard drive of the product is replaced during service, TIPL ASP will make reasonable efforts to advise the Customer prior to removal of the hard drive. TIPL ASP will reload the factory pre-installed software for the Product onto the replacement drive unless instructed otherwise by Customer.
  • If the Customer requires the data from the defective drive then the Customer must purchase the defective hard drive from TIPL ASP.
  • If Customer authorizes TIPL ASP to perform any services excluded under this onsite warranty, Customer shall pay the TIPL ASP its local repair fees for such work.
  • If a reported problem cannot be reproduced during service, TIPL ASP may charge Customer for costs incurred.
  • If service requires replacement of warranty parts, Toshiba will supply new or remanufactured parts on an exchange basis. Original parts, once exchanged, become the property of Toshiba.
  • If the customer has misinterpreted the nature of problem and later turns out to be software problem or other problems outside the scope of warranty during engineer visit, a minimum charge of Rs 350 or standard ASP rate, whichever is applicable, is liable to be charged from the customer.
Models & areas covered under onsite service program

Model Name

Model Part Code

  1. Portégé R700-I3431

    PT310G-07H03W

  2. Portégé R700-I3530

    PT310G-01M01N

  3. Portégé R700-X3430

    PT310G-07J03W

  4. Portégé R700-X3431

    PT311G-08Q05G

  5. Portégé R700-X343X

    PT311G-08R05G

  6. Portégé R700-X3530

    PT310G-01N01N

  7. Portégé R830-I3310

    PT320G-0J306D

  8. Portégé R830-I3310

    PT320G-0J306D

  9. Portégé R830-X3310

    PT320G-0J206D

  10. Portégé R830-X3435

    PT321G-021003

  11. Portégé R830-X3436

    PT320G-0JD06K

  12. Portégé R830-X3437

    PT320G-0JE06K

  13. Portégé R830-Y3431

    PT321G-0E2049

  14. Portégé R930-X3310

    PT330G-01400Q

  15. Portégé R930-Y0430

    PT331G-01U00Y

  16. Portégé Z930-X3430

    PT235G-00302W

  17. Qosmio F750-X5311

    PQF75G-03Q01P

  18. Qosmio F750-X5312

    PQF75G-06D01P

  19. Qosmio X500-X8310

    PQX34G-01M01J

  20. Satellite C600-D4010

    PSC4UG-004001

  21. Satellite C600-D4011

    PSC4UG-008001

  22. Satellite C600-D4012

    PSC4UG-008002

  23. Satellite C600-P4010

    PSC4UG-00C001

  24. Satellite C600-P4011

    PSC4UG-00H001

  25. Satellite C600-P4012

    PSC4UG-00J001

  26. Satellite C640-I4010

    PSC2UG-007001

  27. Satellite C640-I4014

    PSC2UG-00V001

  28. Satellite C640-I4015

    PSC2UG-00W001

  29. Satellite C640-I4016

    PSC02G-01400G

  30. Satellite C640-I4017

    PSC2UG-015001

  31. Satellite C640-I4018

    PSC02G-01400G

  32. Satellite C640-I4019

    PSC02G-01D00G

  33. Satellite C640-I401A

    PSC02G-01500G

  34. Satellite C640-I401B

    PSC02G-01E00G

  35. Satellite C640-I4210

    PSC2SG-01K00G

  36. Satellite C640-P5210

    PSC2NG-006005

  37. Satellite C640-X4010

    PSC2UG-00G001

  38. Satellite C640-X4012

    PSC2UG-00P001

  39. Satellite C640-X4013

    PSC2UG-00S001

  40. Satellite C640-X4014

    PSC2UG-012001

  41. Satellite C640-X4015

    PSC2UG-012001

  42. Satellite C640-X4210

    PSC2SG-01M00G

  43. Satellite C640-X4213

    PSC2SG-01M00G

  44. Satellite C640D-M4010

    PSC36G-005005

  45. Satellite C660-E5010

    PSC0NG-00P00P

  46. Satellite C660-I5010

    PSC0SG-01300L

  47. Satellite C660-I5012

    PSC1JG-00J00K

  48. Satellite C660-I5013

    PSC1JG-00L00K

  49. Satellite C660-I5014

    PSC1JG-00K00K

  50. Satellite C660-I5210

    PSC0QG-01X01C

  51. Satellite C660-I5310

    PSC1GG-01R01T

  52. Satellite C660-P5010

    PSC0SG-01100L

  53. Satellite C660-P5012

    PSC0SG-00Q00L

  54. Satellite C660-P5210

    PSC1GG-01C018

  55. Satellite C660-P5211

    PSC1GG-019018

  56. Satellite C665-I5011

    PSC57G-00G001

  57. Satellite C665-I5210

    PSC55G-018002

  58. Satellite C665-P5010

    PSC14G-01800V

  59. Satellite C665-P5012

    PSC14G-01900V

  60. Satellite C665-P5210

    PSC2EG-05X02E

  61. Satellite C665-X5010

    PSC57G-008001

  62. Satellite C665D-M5010

    PSC1AG-005003

  63. Satellite C840-I4010

    PSC6CG-00K004

  64. Satellite C840-I4011

    PSC6CG-00W004

  65. Satellite C840-I4210

    PSC6AG-01V00K

  66. Satellite C840-I4211

    PSC6AG-02J00K

  67. Satellite C850-I5010

    PSC74G-00K001

  68. Satellite C850-I5011

    PSC74G-00R001

  69. Satellite C850-I5211

    PSC72G-01C005

  70. Satellite C850-I5212

    PSC76G-00S003

  71. Satellite C850-I5213

    PSC72G-020005

  72. Satellite C850-I5214

    PSC76G-014003

  73. Satellite C850-P0011

    PSC74G-01S001

  74. Satellite C850-P5010

    PSC74G-00H001

  75. Satellite C850-P5011

    PSC74G-00J001

  76. Satellite C850-P5210

    PSC72G-00D005

  77. Satellite C850-X0010

    PSC74G-014001

  78. Satellite C850-X0110

    PSCBLG-02200E

  79. Satellite C850-X5210

    PSC72G-00E005

  80. Satellite C850-X5211

    PSC72G-01F005

  81. Satellite C850-X5212

    PSC76G-00V003

  82. Satellite C850-X5213

    PSC72G-01D005

  83. Satellite C850-X5214

    PSC76G-00T003

  84. Satellite C850D-M5010

    PSC9LG-004002

  85. Satellite C850-I0011

    PSC74G-010001

  86. Satellite C850-E0010

    PSC74G-016001

  87. Satellite C870-I0010

    PSC8CG-009004

  88. Satellite L650-X5311

    PSK2GG-02200M

  89. Satellite L740-I4210

    PSK0YG-02K00Q

  90. Satellite L740-I4210

    PSK0YG-02K00Q

  91. Satellite L740-P4010

    PSK10G-01X006

  92. Satellite L740-P4210

    PSK0YG-02J00Q

  93. Satellite L740-X4010

    PSK10G-01Y006

  94. Satellite L740-X4210

    PSK0YG-02900Q

  95. Satellite L740-X4211

    PSK0YG-03100Q

  96. Satellite L750-I5010

    PSK1YG-02F00H

  97. Satellite L750-I5011

    PSK30G-05P00P

  98. Satellite L750-I5210

    PSK2YG-08P027

  99. Satellite L750-I5210

    PSK2YG-08P027

  100. Satellite L750-I5211

    PSK2YG-0SW027

  101. Satellite L750-P5210

    PSK1WG-12U04S

  102. Satellite L750-X5315

    PSK2YG-06W004

  103. Satellite L750-X5316

    PSK2YG-08N026

  104. Satellite L750-X5317

    PSK2YG-0E8026

  105. Satellite L750-X5318

    PSK2YG-0E6026

  106. Satellite L750-X531B

    PSK2YG-0S8026

  107. Satellite L750-Y5310

    PSK2YG-0D0026

  108. Satellite L850-X5310

    PSKACG-04U00W

  109. Satellite L850-Y5310

    PSKACG-03400W

  110. Satellite L850-Y3110

    PSKFWG-00F00C

  111. Satellite M840-I4010

    PSK9SG-00L003

  112. Satellite M840-I4011

    PSK9SG-00L003

  113. Satellite M840-I4012

    PSK9SG-00M003

  114. Satellite M840-I4013

    PSK9SG-00N003

  115. Satellite M840-X4210

    PSK9QG-00C004

  116. Satellite M840-X4211

    PSK9QG-00D004

  117. Satellite M840-X4212

    PSK9QG-008004

  118. Satellite M840-X4213

    PSK9QG-009004

  119. Satellite P750-X5010

    PSAY5G-001001

  120. Satellite P750-X5310

    PSAY1G-01V023

  121. Satellite U840W-X0110

    PSU5XG-00700C

  122. Satellite U940-X0110

    PSU6SG-01F011

  123. Satellite Pro C640 I4411

    PSC2TG-005001

  124. Satellite Pro C640-I4410

    PSC2TG-001001

  125. Satellite Pro C640-I4411

    PSC2TG-005001

  126. Satellite Pro C640-I4420

    PSC2TG-008001

  127. Satellite Pro C640-X4420

    PSC2TG-009001

  128. Satellite Pro C840-I4420

    PSC6BG-00F007

  129. Satellite Pro C840-X4420

    PSC6BG-00G007

  130. Satellite Pro L730-X3430

    PSK09G-00D007

  131. Satellite Pro L730-X3431

    PSK09G-00E007

  132. Satellite Pro S750 I5430

    PSSERG-06C00V

  133. Satellite Pro S750-I5420

    PSSERG-06C00V

  134. Satellite Pro S750-I5430

    PSSERG-06C00V

  135. Satellite Pro S850-X0430

    PSSETG-01E00H

  136. Tecra R840-I4430

    PT42FG-005005

  137. Tecra R840-X4430

    PT42FG-03V01E

  138. Tecra R840-X4431

    PT42FG-03U01E

  139. Tecra R850-I5430

    PT524G-015017

  140. Tecra R940-X4430

    PT43FG-004004

  141. Tecra R940-X4431

    PT43FG-004004

  142. Toshiba LX830-X0230

    PQQ14G-017023

  143. Satellite U840-X4310

    PSU4SG-00N00X

  144. Satellite U840W-X0310

    PSU5RG-00L00W

  145. Satellite C850-P0010

    PSC74G-01M001

  146. Satellite C850-P0012

    PSC74G-021001

  147. Satellite C850-I0015

    PSC74G-029001

  148. Satellite C850-I0013

    PSC74G-017001

  149. Satellite C850-I2010

    PSC78G-00P001

  150. Satellite C850-I0110

    PSCBLG-02100E

  151. Satellite C850-I2110

    PSCBNG-007002

  152. Satellite C850-X0011

    PSC74G-00S001

  153. Satellite U940-X3110

    PSU6VG-013011

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  • Moga
  • Muktsar
  • Nabha
  • Nawa Shahar
  • Pathankot
  • Patiala
  • Phillour
  • Rajpura
  • Rupnagar
  • Sangrur
  • Sasnagar
  • Sirhind
  • Tarantaran
    Cities of Rajasthan
  • Sr. No Cities
  • Ajmer
  • Banswara
  • Baran
  • Bhilwara
  • Bundi
  • Chittorgarh
  • Dausa
  • Dungarpur
  • Jaipur
  • Jhalawar
  • Jodhpur
  • Kota
  • Pali
  • Rajasmand
  • Sikar
  • Sirohi
  • Tonk
  • Udaipur
    Cities of Tamil Nadu
  • Sr. No Cities
  • Ariyalur
  • Chennai
  • Chidambaram
  • Coimbatore
  • Cuddalore
  • Devakottai
  • Dharmapuri
  • Erode
  • Hosur
  • Kallakuruchi
  • Kanchipuram
  • Karaikudi
  • Karur
  • Krishnagiri
  • Kumbakonam
  • Madurai
  • Mannargudi
  • Mayiladuthurai
  • Mettur
  • Nagapatinam
  • Nagerkoil
  • Namakkal
  • Neyveli
  • Ooty
  • Perambalur
  • Pondicherry
  • Pudhukottai
  • Ramanathapuram
  • Salem
  • Sivakasi
  • Tanjore
  • Thenkasi
  • Thirupathur
  • Thiruvallur
  • Thuraiyur
  • Tindivanam
  • Tirunelvely
  • Tirupur
  • Trichy
  • Tuticorin
  • Vellore
  • Villupuram
    Cities of Uttarakhand
  • Sr. No Cities
  • Almora
  • Bahadarabad
  • Bhagwanpur
  • Bhawali
  • Chumalpur
  • Haldwani
  • Haridwar
  • Kashipur
  • Khateema
  • Laksar
  • Naniital
  • Ranikhet
  • Roorkee
  • Rudrapur
  • Saharanpur
  • Tanakpur
    Cities of Uttar Pradesh
  • Sr. No Cities
  • Agra
  • Akbarpur
  • Aligarh
  • Allahabad
  • Ambedkar Nagar
  • Amethi
  • Anpara
  • Auraiya
  • Ayodhya
  • Azamgarh
  • Badaun
  • Baghpat
  • Bahraich
  • Balia
  • Balrampur
  • Banda
  • Barabanki
  • Bareilly
  • Basti
  • Bhadohi
  • Bijnour
  • Budaun
  • Bulandshahar
  • Chandoli
  • Chitrakut
  • Chopan
  • Deoria
  • Etah
  • Etawah
  • Faizabad
  • Farrukhabad
  • Fatehpur
  • Firozabad
  • Gautam Buddha Nagar
  • Ghaziabad
  • Ghazipur
  • Gonda
  • Gorakhpur
  • Gyanpur
  • Hamirpur
  • Handia
  • Hapur
  • Hardoi
  • Hathras
  • Jalaun
  • Jaunpur
  • Jhansi
  • Kanauj
  • Kanpur
  • Kaushanbhi
  • Kheri
  • Kushinagar
  • Lakhimpur (Up)
  • Lalitpur
  • Lucknow
  • Maharajganj
  • Mahoba
  • Mainpuri
  • Mathura
  • Mau
  • Meerut
  • Mirzapur
  • Moradabad
  • Muhammadabad
  • Muzaffar Nagar
  • Noida
  • Orai
  • Pilibhit
  • Pratapgarh
  • Rae Bareilly
  • Rampur
  • Renukoot
  • Renusagar
  • Rihandnagar
  • Robertsganj
  • Saharanpur
  • Sahibabad
  • Sant Kabir Nagar
  • Sant Ravi Das Nagar
  • Shajahanpur
  • Shakti Nagar
  • Shamli
  • Shravasti
  • Siddharthnagar
  • Sitapur
  • Sonebhadra
  • Sultanpur
  • Tundla
  • Unchahar
  • Unnao
  • Varanasi
    Cities of West Bengal
  • Sr. No Cities
  • Assansol
  • Berhampur
  • Birbhum
  • Durgapur
  • East Midnapur
  • Hooghly
  • Howrah
  • Jalpaiguri
  • Kolkata
  • Malda
  • Nadia
  • Siliguri
  • West Midna Pur

*The list shall be amended from time to time along with new additions.
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